Refund policy

Last updated: October 15, 2026

At Zenithverve we want you to be happy with every order. If something is not right, this policy explains how returns, replacements and refunds work.

Return window

You may request a return or replacement within 7 days of the date your order is delivered. Requests made after 7 days cannot be accepted.

Conditions for a return

• The item must be unused, unworn and in the same condition in which you received it.
• The item must be in its original packaging with all tags, labels, accessories, freebies and the invoice included.
• You must be able to provide proof of purchase (order number or invoice).

Items that cannot be returned

• Products that have been used, washed, altered or damaged after delivery.
• Innerwear, personal care, hygiene and grooming products once opened.
• Perishable goods and consumables.
• Items marked "Final Sale", "Clearance" or "Non-returnable" on the product page.
• Gift cards.

Damaged, defective or wrong items

If your order arrives damaged, defective or is not the item you ordered, contact us within 48 hours of delivery at izhankazi386@gmail.com or on +91 93735 89386, with your order number and clear photographs or an unboxing video of the product and the packaging. We will arrange a free replacement or a full refund at no cost to you.

How to start a return

1. Email izhankazi386@gmail.com or call +91 93735 89386 with your order number and the reason for the return.
2. Our team will confirm whether your request is eligible and share return instructions.
3. Ship the item back only after you receive our confirmation, or wait for the reverse pickup where it is available at your pincode.

Items sent back to us without first requesting a return will not be accepted.

Return shipping charges

Where reverse pickup is not available at your location, you may be asked to ship the item back to us. In that case return shipping is paid by you, except where the item was damaged, defective or incorrect, in which case we cover the cost.

Refunds

Once we receive and inspect the returned item, we will email you to confirm whether the refund is approved. Approved refunds are processed to the original payment method within 5 to 7 business days; your bank or card issuer may take a few additional days to show the credit. Prepaid orders are refunded to the source account. For Cash on Delivery orders we refund by UPI or bank transfer to the details you provide.

Shipping charges, COD handling fees and any gift-wrap charges are non-refundable, unless the return was caused by an error on our side.

Exchanges

For a different size, colour or variant, the fastest way is to request a return for the item you have and place a fresh order for the one you want, once your return is approved.

Order cancellation

You may cancel an order free of charge any time before it is dispatched by contacting us with your order number. Once an order has been dispatched it can no longer be cancelled, and will need to be handled as a return after delivery.

Contact us

Zenithverve
Bhosa Road, Arunodaya Society, 12A
Yavatmal, Maharashtra 445001, India
Phone: +91 93735 89386
Email: izhankazi386@gmail.com